About 14 millions data of subscriber who called Company (Verizon) customer service in the past six months were found on an unprotected Amazon S3 storage server by employee of Nice system.
Security firm UpGaurd, researcher found the massive opened customer records in late- June. Researcher have privately reported the exposure of data to Verizon.
Each record also contained hundreds of fields of additional data, including a customer's home address, email addresses, what kind of additional Verizon services a subscriber has, the current balance of their account, and if a subscriber has a Verizon federal government account, to name a few. One field also appeared to record a customer's "frustration score," by detecting if certain keywords are spoken by a customer during a call.